Limited Capacity During Summer

NGI will be operating at a limited capacity during summer, and a number of our user-targeted activities will encounter delays between week 25 and week 32 (June 24, 2021 – Aug 9, 2021).

The last date for sample deliveries before the summer break is June 24, 2021.

All services will resume as usual on August 9, 2021.

This will affect but is not limited to:

• Sample delivery: We will not be accepting sample deliveries during the aforementioned period unless explicitly agreed upon.

Please note that we require that user agreements are signed and sent to us prior to sample delivery. 

• NGI Order Portal: While users can place orders between week 25 and 32, there will likely be delays in processing them due to limited staffing capacity. 
• Responding to messages: Our staff will read and respond to messages from users on a rotational basis, so please bear in mind that there might be delays in addressing queries. 

Thank you. We wish you a pleasant summer. 

Last Updated: 7th June 2021